Privacy Policy
I. PRIVACY AND DATA PROTECTION POLICY
Respecting the provisions of current legislation, APARTAMENTOS
TENEGUIA (hereinafter also website) undertakes to adopt the necessary
technical and organizational measures, according to the level of security
appropriate to the risk of the data collected.
Laws incorporated into this privacy policy
This privacy policy is adapted to the Spanish and European regulations in
force regarding the protection of personal data on the internet.
Specifically, it respects the following laws:
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data (LOPD).
Royal Decree 1720/2007, of December 21, 2007, approving the Regulations for the development of Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data (RDLOPD).
Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE).
Identity of the person responsible for the processing of personal data
The person responsible for the processing of personal data collected in
Apartamentos Teneguía is: CONTANTE VALOR S.A., holder of Tax
Identification Number: A35016542 and registered in: Commercial
Registry of Las Palmas de Gran Canaria with the following registry data:
Folio 76, Volume 18, number 54 of the third section, sheet number 728,
first inscription whose representative is:
José Manuel Dorta Felipe
(hereinafter, data controller).
His contact details are as follows:
Address: AV Melchor Luz, 2
38400, Puerto de la Cruz - S/C de Tenerife
Contact telephone number: 922 38 09 00
Contact email: info@apartamentosteneguia.com
Personal Data Registry
The personal data collected by Apartamentos Teneguía, through the
forms extended on its pages, will be entered into an automated file under
the responsibility of the data controller, and duly declared and registered
in the General Register of the Data Protection Agency that can be
consulted on the website of the Spanish Data Protection Agency
(http://www.agpd.es), in order to facilitate, expedite and fulfill the
commitments established between Apartamentos Teneguía and the user
for the maintenance of the relationship established in the forms filled out
by the User, or to meet a request or query from the user.
Principles applicable to the processing of personal data
The processing of the user's personal data shall be subject to the
following principles set forth in Article 5 of the GDPR:
Principle of lawfulness, fairness and transparency: the consent of
the user will be required at all times after fully transparent
information of the purposes for which personal data are collected.
Principle of purpose limitation: personal data will be collected for
specified, explicit and legitimate purposes.
Principle of data minimization: the personal data collected will be
only those strictly necessary in relation to the purposes for which
they are processed.
Principle of accuracy: personal data must be accurate and always
up to date.
Principle of limitation of the storage period: personal data will only
be kept in such a way as to allow the identification of the User for
the time necessary for the purposes of their processing.
Principle of integrity and confidentiality: personal data will be
treated in a way that guarantees its security and confidentiality.
Proactive accountability principle: the controller shall be
responsible for ensuring that the above principles are complied with.
Categories of personal data
The categories of data processed by Apartamentos Teneguía are only
identification data. In no case, special categories of personal data are
processed within the meaning of article 9 of the GDPR.
Legal basis for the processing of personal data
The legal basis for the processing of personal data is consent.
Apartamentos Teneguía undertakes to obtain the express and verifiable
consent of the user for the processing of his/her personal data for one
or more specific purposes.
The user shall have the right to withdraw consent at any time. It shall be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent shall not condition the use of the website.
In the occasions in which the user must or may provide his/her data through forms to make inquiries, request information or for reasons related to the content of the Website, he/she will be informed in case the completion of any of them is mandatory because they are essential for the proper development of the operation carried out.
Purposes of the processing for which the personal data is used
Personal data are collected and managed by Apartamentos Teneguía in
order to facilitate, expedite and fulfill the commitments established
between the website and the user or the maintenance of the relationship
established in the forms that the latter fills out or to respond to a request
or inquiry.
Likewise, the data may be used for commercial purposes of personalization, operational and statistical purposes, and activities related to the corporate purpose of Apartamentos Teneguía, as well as for the extraction, storage of data and marketing studies to adapt the content offered to the user, as well as to improve the quality, operation and navigation of the website.
At the time the personal data is obtained, the user will be informed about the specific purpose or purposes of the processing for which the personal data will be used; that is, the use or uses to which the collected information will be put.
.- Users' data will be collected and used by Apartamentos Teneguía for the following purposes:
To allow the necessary insertion and management of establishments
and/or professional services on the Web Site (
www.apartamentosteneguia.com ), including images, videos or
comments, rates, etc.
To provide users with information about our facilities.
To facilitate the publication of reviews and comments on the
establishments published on the website.
To manage the necessary registration in the website and the
professional relationship between the user and Apartamentos Teneguía.
To offer new services to the users.
Receive, process and manage any request, inquiry or complaint from
the user.
To subscribe to the commercial communications made by
Apartamentos Teneguía through electronic means.
Statistical purposes and web analysis for the necessary improvement
and updating of the website.
Users' data will be collected and used by Apartamentos Teneguía for the
following purposes:
Enable communication and configure and control the forms of contact.
To facilitate the publication of reviews and comments about users and
news published on the Website.
To manage the registration (not obligatory) in the website and the
relationship between the user and Apartamentos Teneguía.
To process and respond to any inquiry, request or complaint from the
user about the website.
Statistical purposes and analysis of the website to improve the user's
experience.
To perform user data analysis in order to perform database
segmentation.
Apartamentos Teneguía will not transfer or otherwise disclose users'
personal data to third parties for their own commercial, promotional or
direct marketing use, unless prior express consent is obtained for such
purpose, in accordance with the regulations.
Who can access your personal data
In accordance with current legislation, Apartamentos Teneguía may
provide access to personal data provided by users to third parties with
whom Apartamentos Teneguía has contracted the provision of services
when this access is essential for the provision of the service and provided
that it is done on behalf of Apartamentos Teneguía.
By clicking "submit/send", users give their express consent to the processing of data provided.
Thus Apartamentos Teneguía is committed to:
To use and process the user's personal data in accordance with the
terms established in this privacy and cookies policy, the LOPD, the
European Personal Data Protection Regulation (GDPR), the LSSI and any
other applicable regulation.
To use and process the personal data provided for the legitimate and
explicit purposes set forth in this policy. The use of the data for any other
purpose will require the express consent of the user.
Not to give access or communicate the user's personal data to third
parties outside the established relationship, unless it has prior express
consent of the user.
To protect the user's personal data in the terms established in the
applicable regulations, guaranteeing confidentiality and security in the
treatment.
Retention periods of personal data
Personal data will only be retained for the minimum time necessary for
the purposes of its processing and, in any case, only for the following
period: legally established, or until the User requests its deletion.
At the time the personal data is obtained, the user will be informed about the period for which the personal data will be kept or, when this is not possible, the criteria used to determine this period.
Personal data of minors
Respecting the provisions of articles 8 of the GDPR and 13 of the
RDLOPD, only those over 14 years of age may give their consent for the
processing of their personal data in a lawful manner by Apartamentos
Teneguía. In the case of a minor under 14 years of age, the consent of
the parents or guardians will be necessary for the treatment, and this will
only be considered lawful to the extent that they have authorized it.
Secrecy and security of personal data
Apartamentos Teneguía undertakes to adopt the necessary technical and
organizational measures, according to the level of security appropriate to
the risk of the data collected, so as to ensure the security of personal
data and prevent the accidental or unlawful destruction, loss or alteration
of personal data transmitted, stored or otherwise processed, or
unauthorized communication or access to such data.
However, since Apartamentos Teneguía cannot guarantee the impregnability of the internet or the total absence of hackers or others who fraudulently access personal data, the data controller undertakes to notify the User without undue delay when a breach of security of personal data occurs that is likely to involve a high risk to the rights and freedoms of natural persons. Following the provisions of Article 4 of the GDPR, a breach of security of personal data means any breach of security resulting in the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorized communication of or access to such data.
Personal data will be treated as confidential by the data controller, who undertakes to inform and ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.
Rights deriving from the processing of personal data
The user has over Apartamentos Teneguía and may, therefore, exercise
against the data controller the following rights recognized in the GDPR:
Right of access: This is the user's right to obtain confirmation as to
whether or not Apartamentos Teneguía is processing his/her
personal data and, if so, to obtain information about his/her
specific personal data and the processing that Apartamentos
Teneguía has carried out or will carry out, as well as, among other
things, the information available about the origin of said data and
the recipients of the communications made or planned for said
data.
Right of rectification: This is the user's right to have his or her
personal data that proves to be inaccurate or, taking into account
the purposes of the processing, incomplete, modified.
Right of deletion ("the right to be forgotten"): This is the user's right,
unless otherwise provided for by the legislation in force, to obtain
the erasure of his or her personal data when such data are no longer
necessary for the purposes for which they were collected or
processed; the user has withdrawn his or her consent to the
processing and the processing has no other lawful basis; the user
objects to the processing and there is no other legitimate reason to
continue the processing; the personal data have been processed
unlawfully; the personal data must be deleted in compliance with a
legal obligation; or the personal data have been obtained as a result
of a direct offer of information society services to a minor under 14
years of age. In addition to erasure, the controller shall, taking into
account available technology and the cost of implementation, take
reasonable steps to inform controllers who are processing the
personal data of the data subject's request for erasure of any link
to that personal data.
Right to limitation of processing: This is the user's right to limit the
processing of his/her personal data. The user has the right to
obtain the limitation of processing when he/she contests the
accuracy of his/her personal data; the processing is unlawful; the
controller no longer needs the personal data, but the user needs it
to make claims; and when the user has objected to the processing.
Right to data portability: Where processing is carried out by
automated means, the user shall have the right to receive from the
controller his or her personal data in a structured, commonly used
and machine-readable format and to transmit it to another
controller. Where technically feasible, the controller shall transmit
the data directly to such other controller.
Right of opposition: This is the user's right to not have his or her
personal data processed or to cease the processing of such data
by Apartamentos Teneguía.
Right not to be subject to a decision based solely on automated
processing, including profiling: This is the user's right not to be
subject to an individualized decision based solely on automated
processing of his or her personal data, including profiling, unless
otherwise provided for by applicable law.
Thus, the user may exercise his rights by means of
written communication addressed to the data controller with the
reference "RGPD-www.apartamentosteneguia.com",
specifying:
Name, surname of the User and copy of the ID card. In cases where
representation is admitted, it will also be necessary the
identification by the same means of the person representing the
User, as well as the document proving the representation. The
photocopy of the ID card may be replaced by any other means valid in
law that proves the identity.
Request with the specific reasons for the request or information to
be accessed.
Address for notification purposes.
Date and signature of the applicant.
Any document that accredits the request you are making.
This request and any attachments may be sent to the following
address and/or e-mail address:
Mailing address: Av. Melchor Luz, 2 38400, Puerto de la Cruz E-mail: info@apartamentosteneguia.com
Links to third party websites
The website may include hyperlinks or links that allow access to web
pages of third parties other than Apartamentos Teneguía, and therefore
are not operated by Apartamentos Teneguía. The owners of such websites will have their own data protection policies, being themselves, in
each case, responsible for their own files and their own privacy practices.
Complaints to the supervisory authority
In the event that the user considers that there is a problem or
infringement of the regulations in force in the way in which his/her
personal data is being processed, he/she shall have the right to effective
judicial protection and to file a complaint before a supervisory authority,
in particular, in the State in which he/she has his/her habitual residence,
place of work or place of the alleged infringement. In the case of Spain,
the supervisory authority is the Spanish Data Protection Agency
(http://www.agpd.es).
II. COOKIE POLICY
Access to this website may involve the use of cookies. Cookies are
small amounts of information that are stored in the browser used by each
user -in the different devices that can be used to navigate- so that the
server remembers certain information that later and only the server that
implemented it will read. Cookies make browsing easier, more user-
friendly, and do not damage the browsing device.
Cookies are automatic procedures for collecting information relating to the preferences determined by the user during his/her visit to the website in order to recognize him/her as a User, and to personalize his/her experience and use of the Website, and may also, for example, help to identify and resolve errors.
The information collected through cookies may include the date and time of visits to the website, the pages viewed, the time spent on the website and the sites visited just before and just after the same. However, no cookie allows this cookie to contact the user's telephone number or any other means of personal contact. No cookie can extract information from the User's hard drive or steal personal information. The only way for the User's private information to be part of the cookie file is for the user to personally give that information to the server.
Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above shall apply to them. In this sense, the use of cookies requires the consent of the user. This consent will be communicated, on the basis of a genuine choice, offered by means of an affirmative and positive decision, before the initial processing, removable and documented.
Own Cookies
These are cookies that are sent to the user's computer or device and
managed exclusively by Apartamentos Teneguía for the better
functioning of the website. The information collected is used to improve
the quality of the website and its content and your experience as a User.
These cookies allow us to recognize the user as a recurrent visitor of the
website and to adapt the content to offer him/her contents according to
his/her preferences.
Third party cookies
These are cookies used and managed by external entities that provide
Apartamentos Teneguía with services requested by the same in order to
improve the website and the user's experience when browsing the website.
The main purposes for which third-party cookies are used are to
obtain access statistics and to analyze browsing information, that is, how
the user interacts with the website.
The information obtained refers, for example, to the number of pages visited, the language, the place where the IP address from which the user accesses, the number of users who access, the frequency and recurrence of visits, the time of visit, the browser used, the operator or type of device from which the visit is made. This information is used to improve the website, and to detect new needs in order to offer the user a content and/or service of optimum quality. In any case, the information is collected anonymously and website trend reports are prepared without identifying individual users.
You can obtain more information about cookies, privacy information, or consult the description of the type of cookies used, their main characteristics, expiration period, etc. at the following link(s):
https://www.google.com/analytics/learn/privacy.html?hl=en
The entity(ies) in charge of providing cookies may transfer this information to third parties, if required by law or if a third party processes this information for such entities.
Social media cookies
Apartamentos Teneguía may incorporate social network plugins, which
allow access to them from the website. For this reason, social network
cookies may be stored in the user's browser. The owners of these social
networks have their own data protection and cookies policies, being
themselves, in each case, responsible for their own files and their own
privacy practices. The user must refer to them for information about
these cookies and, where appropriate, the processing of personal data.
For information purposes only, the links where you can consult these
privacy policies and / or cookies are indicated below:
Facebook: https://www.facebook.com/policies/cookies/
X.com (formerly known as Twitter): https://twitter.com/en/privacy
Instagram: https://help.instagram.com/1896641480634370?ref=ig
YouTube: https://policies.google.com/privacy?hl=en
Google+: https://policies.google.com/technologies/cookies?hl=en
Pinterest: https://policy.pinterest.com/en/privacy-policy
LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies
Disabling, rejecting and deleting cookies
The user can disable, reject and delete cookies - in whole or in part -
installed on their device by configuring their browser (among which are,
for example, Chrome, Firefox, Safari, Explorer). In this regard, the
procedures for rejecting and deleting cookies may differ from one
internet browser to another. Consequently, the user must follow the
instructions provided by the internet browser that he/she is using. In the
event that you reject the use of cookies -totally or partially- you may
continue to use the website, although you may be limited in the use of
some of its features.
III. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY
It is necessary that the user has read and agrees with the conditions on
the protection of personal data contained in this Privacy and Cookies
Policy, as well as to accept the processing of their personal data so that
the data controller can proceed in the manner, during the periods and for
the purposes indicated. The use of the website will imply the acceptance
of the Privacy and Cookies Policy of the same.
Apartamentos Teneguía reserves the right to modify its Privacy and Cookies Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. The changes or updates of this Privacy and Cookies Policy will be explicitly notified to the user.
This Privacy and Cookie Policy was updated on May 22, 2018 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).